Shipping policy

Orders are processed within 2–5 business days, excluding weekends and holidays. Processing times may be longer during product launches, restocks, sales, and holidays.

Shipping rates and estimated delivery times are displayed at checkout. Delivery estimates begin after an order has been processed and transferred to the shipping carrier.

Once your order ships, you will receive a confirmation email containing tracking information. Tracking may require up to 48 hours to update.

Please confirm that your shipping address is correct before placing your order. If you notice an error, contact gabe@desiresny.com as soon as possible. We cannot guarantee that an address can be changed after an order has been submitted.

DESIRES is not responsible for delays caused by shipping carriers, weather, customs, incorrect addresses, or other circumstances outside our control. However, please contact us if your package is significantly delayed and we will help investigate.

If tracking shows that an order was delivered but you cannot locate it, check with household members, neighbors, and the carrier before contacting us.

International customers are responsible for any customs duties, taxes, or import charges imposed by their country. International shipping charges, duties, and taxes are nonrefundable.

Preorder items will display an estimated shipping window on the product page. If an order contains both preorder and in-stock merchandise, the entire order may ship together unless otherwise stated.