Refund policy

We accept returns within 14 days of confirmed delivery.

To qualify for a return, merchandise must be unworn, unwashed, unused, and returned in its original condition with all tags and packaging attached. Items showing signs of wear, washing, fragrance, stains, damage, or alteration will not be accepted.

To request a return, contact us at gabe@desiresny.com with your order number and reason for return. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are nonrefundable.

Once your return is received and inspected, we will notify you whether it has been approved. Approved refunds will be issued to the original payment method within 5–10 business days. Your bank or card provider may require additional processing time.

Sale items, promotional items marked “final sale,” gift cards, and customized products cannot be returned.

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include photographs of the item and packaging so we can make it right.

Exchanges are subject to product availability. The fastest way to exchange an item is to request a return and place a new order for the desired item.